*phone rings*
Me: I.T. Support. This is Clem.
End User: Hey, ever since you gave me that new computer two months ago I’m missing the icon for %Application%. Can you put it back?
Me: Wow, two months, huh? How often do you normally have to use %Application%?
End User: Oh, I never use it. I just want my desktop to look exactly like it did before. I want my icons back.
Me: Wait, you dont use %Application%?
End User: Well, I might have to some day, but I dont know what it does. I want my icon back.
Me: You want an icon back for a program you dont use?
End User: Yes I do. What if I need that program?
Me: You had the old computer for three years and never used it.
End User: Well they dont offer any training here!
Me: Ok… *I create a shortcut to google.com and name it %Application%*
End User: Wait… thats not right.
Me: Why not?
End User: The icon thing looked different before. It was white or something. This is a big blue ‘E’.
Me: Oh, thats Vista.
End User: I have Vista?
Me: Yeah… thats why you got a new computer…? Remember all those emails I sent you, with the links to training programs and videos?
End User: I have Vista?
Me: Yes.
End User: Vista made my icon look like the Internet?
Me: Yes.
End User: Oh. That makes sense.
Me: Thank you for calling. Have a nice day.
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