posted 07-17-2001 16:53            

To Whom it may concern,

As a user of your products I have become very offended today. I feel like your company is trying to insult my intellegence. Your company has choosen to enforce the DMCA by arresting Dmitry Sklyarov.

By arresting Dmitry you are sending a message that you will allow your product to continue using substandard security. You should be applauding Dmitry for showing that your software needs improvement. As a user of eBook I am happy that Dmitry has shown that the security can be broken. Do you actually think your customers want you to hide these problems so only the bad guys can get our data?

Would you want to continue using eBook if you know from now own Adobe will use scare tactics to keep security holes hidden? Put yourselves in your users shoes. I am not going to use eBook from here on out. I will be looking for another product until your views on the matters change. Not only do I feel you should change your decision you must also voice out against the DMCA. From here on out I will never use any products that support the DMCA or any other plan to take away citizens rights.

Thanks for listening,

One more upset customer

Dear Sir/Madam:

I am writing today to express my displeasure concerning the way Adobe has conducted itself in regards to Dmitry Sklyarov and Elcomsoft. It would seem that, rather than thanking Mr. Sklyarov for exposing serious flaws in your products, and then correcting them, you have chosen to persue a course of litigation and intimidation via the misuse of law enforcement.

I believe that copyright holders must have methods to secure their works. But as is obvious thanks to Elcomsoft's work, the protection afforded by Adobe's eBook products is easily overcome. There is no doubt that THOUSANDS of people have been taking advantage of this, silently, and thus ripping off legitimate copyright holders. Elcomsoft has only vocalized what was already occuring.

As an Adobe customer, here is what I want: The persuit of better products, and not more litigation. We have enough of that already. I fear one day that my children may be imprisioned for pointing out flaws in corporate products, or for engaging in legitimate research of code and computer products. Perhaps, if you have children, they will be too. So I urge Adobe to "back off" as it were and refocus the money that would have been spent on lawyers into developing a more secure and better eBook system.

Thank-you for your time, and I look forward to yout reply!
-- [INSERT NAME]